Privacy Policy
Effective Date: January 2024
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and job title provided through contact forms and consultation requests.
- Project Information: Technical requirements, business objectives, and system details shared during consultations.
- Usage Data: Website analytics including pages visited, time spent, and referral sources.
- Communication Records: Email correspondence, meeting notes, and support tickets.
2. How We Use Your Information
Your information is used for the following purposes:
- Responding to inquiries and consultation requests
- Providing IBM ODM consulting and implementation services
- Sending newsletters and service updates (with your consent)
- Improving our website and service offerings
- Complying with legal obligations and resolving disputes
- Analyzing usage patterns to enhance user experience
3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
- SSL/TLS encryption for data transmission
- Secure storage with access controls
- Regular security audits and updates
- Employee training on data protection
4. Third-Party Services
We use trusted third-party services that comply with privacy regulations:
- Email Services: FormSubmit.co for form submissions
- Hosting: Cloud infrastructure providers with SOC 2 compliance
- Analytics: Privacy-focused analytics tools (no personal data sold)
These services have their own privacy policies and we ensure they meet our data protection standards.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request removal of your data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Receive your data in a structured format
To exercise these rights, contact us at ismail.lafhiel@twily.co
6. Cookies and Tracking
We use essential cookies to improve website functionality. These include:
- Essential Cookies: Required for website operation
- Analytics Cookies: Help us understand usage patterns (anonymized)
No tracking cookies are used without your explicit consent. You can control cookie preferences through your browser settings.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Active client data: Duration of engagement plus 7 years
- Inquiry data: 2 years from last contact
- Newsletter subscribers: Until unsubscribe request
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or concerns, contact us at:
Email: contact@softwarebusiness.us
Software Business LLC, Wylie, Texas